For the past year, a town-hired contractor has been working to replace every water meter in Andover. Although the project is 85 percent done, there are more than 200 homeowners who have refused all attempts to contact them and make an appointment for a new meter, said Jack Petkus, outgoing director of the Department of Public Works.
"We've sent letters, left door hangers and had people knock on doors. A handful (of residents) we've called on the phone and they say they don't want to participate. Some are adamant that 'No, I'm not doing it,'" said Petkus.
The mandatory program replaces water meters, some upwards of a half-century old, with modern meters that can be read remotely via a radio in a service vehicle. The new meters eliminate the need for estimated billing or for residents to read their own meters and send in a postcard.
Petkus said they're looking to finish the switch-over by October.
"With electronic meters, they can be read more frequently and more accurately," he said.
Petkus suggests having a higher water rate for those that don't comply and keep their old meter. Selectmen, acting as water and sewer commissioners, would have to approve any new fines or other penalties.
Town-hired contractor Eastern Win Water is replacing water meters neighborhood by neighborhood. Residents are notified with a letter through U.S. Mail regarding when their area will be addressed.
The replacement must be done when a resident is home, and half-hour appointments can be set up weekdays, evenings and Saturdays by calling 1-866-983-8080.
