She also included the names and street addresses of about 20 other families throughout town who share her concerns.
“The Water Department says it’s only intermittent and occasional. However, we have had brown water almost every single day for the last three weeks,” she said. “We can’t boil water for pasta, can’t shower, can’t make a cup of coffee, the kids won’t brush their teeth, we have ruined clothes in the washer, our water filters in the fridge and hot water heater have to be changed often, we have bottled water for the pets.
“How is it possible to live like this in Andover?”
Brown said while high volume is the typical response from the Water Department, that doesn’t explain why her family has been dealing with worsening water conditions for several years.
“How much longer should I tell my family, neighbors and residence that we should expect unusable water? Perhaps until the end of August when consumption decreases? Can my neighbors and I deduct these days off of our water and tax bills?” she wrote.
She also questioned why a water ban hasn’t been instituted during high-volume periods.
“It is frustrating to see all the green lawns when we do not have water to use for basic necessities,” she said.
Town Manager Reginald “Buzz” Stapczynski said he is doing what he can. He has asked major water users in town to cut back on usage as a way to help. Andover Country Club and the Town of Andover lead that list.
Leah Brown also said kids’ clothes and faces started to turn brown as they ran through a town fire truck hose at the Department of Community Services’ Fire Engine Day in The Park last week. But Fire Chief Mike Mansfield said he received no complaints about brown water at the event.
Cronin has advised anyone dealing with discolored water to run their outdoor spigots until water color returns to normal. The Public Works Water Division also requests that residents attempt to conserve water through the months of July and August, when demand is at its peak. That would include reducing lawn watering and sprinkler use when the forecast calls for rain.